Scheduling
Master the booking system and scheduling tools
The scheduling system is the heart of your daily operations in Critter - this is where you'll create, manage, and track all client bookings and services. From one-time appointments to recurring weekly walks, the scheduling interface gives you complete control over your calendar, team assignments, and service delivery. You'll learn to handle customer booking requests, update service reports in real-time, and maintain clear communication with clients throughout the entire service process. Mastering this system ensures smooth operations and happy customers.
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Setup Checklist
Understand the main scheduling tab, date navigation, and daily booking view
Learn to read booking details: time, customer, assignments, and repeat indicators
Use the plus sign to add bookings with start/end times and all-day options
Configure recurring bookings for weekly services on specific days
Select customers, pets, services, assignments, pickup locations, and internal notes
Accept, decline, or message customers for booking requests from their side
Post walk updates, photos, and service notes to customer timelines
Navigate to customer and pet profiles directly from bookings for quick access
Complete Booking Management Guide
Complete walkthrough showing every step with real examples and best practices.