Online Hub - Professional Configuration
Set up your professional online tools and customer-facing resources
The Online Hub - Professional Configuration is where you'll set up your customer-facing booking platform and professional tools. This includes creating your custom booking URL, configuring how customers can book with you, setting up team schedules and capacity limits, and deploying an AI-powered customer support agent. These tools work together to create a seamless online presence that allows customers to book services 24/7 while reducing your administrative workload.
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Setup Checklist
Navigate to booking.critter.pet, access Critter Pro Home, enter your business name exactly as it appears in your Critter profile, and create your custom URL
Memorize your professional ID number as you'll need it for schedule setup and customer support agent configuration
Navigate to your custom URL to see your populated landing page with tagline, contact info, services, hours, and customer portal tabs
Choose between direct booking (customers book without intervention), request to book (generates requests), or prohibit online booking
Add team members in the Critter app, then adjust their working hours and availability in the online tools
Set concurrent bookings limit, buffer time between appointments, maximum daily bookings, and separate overnight capacity if needed
Create time blocks for vacation, personal time, meetings, or other unavailable periods using the block time feature
Walk through the customer booking flow to see how availability is calculated based on your configuration
Use your professional ID to enroll in the custom support agent service through the professional setup tab
Add specific business information, restrictions, and policies to make your AI agent smarter about your business
Test your agent with sample questions to ensure it responds appropriately to customer queries
Complete setup to make the AI support widget available on your landing page and get embed code for your website
Complete Online Hub Setup Guide
Complete walkthrough of professional online tools setup including landing page creation, schedule configuration, and AI support agent setup.